Camper Van Hire Terms & Conditions

The Hirer: The person who has booked and paid for the hire of the vehicle

Us: T.G Commercials t/as

Prices quoted include:

  • Breakdown cover
  • Full tank of diesel
  • Mains Hook Up and adaptor
  • All cooking equipment, crockery and cutlery
  • Camping gas


Fully comprehensive insurance @ £20.00 per day for the driver/hirer whilst driving in the UK only. European insurance is available at a cost of £27.50 per day. Our insurance company may impose surcharges for certain medical conditions & it is your responsibility to inform us of any medical conditions you may have at the time of booking or prior to collection of the campervan.

There is a £750 insurance excess/damage deposit, which must be paid for each hire period. This is a condition set out by our insurance company in the event of any damage to the vehicle or third party property. This must be paid by credit or debit card on the day of collection. This insurance excess will be fully refunded within 7 working days of the end of the hire period minus any costs that may have been incurred. TG Commercials do not offer damage waiver and the £750 excess will be immediately forfeited should any damage occur.

 VERY IMPORTANT: should any damages exceed the security deposit the hirer will be responsible for settling the additional costs in full.

Drivers are to be aged between 30 to 70 years old with a minimum of 4 years driving experience with a UK driving licence. Younger or older drivers may possibly be allowed to drive but not without prior approval from our insurers and any additional premium being paid.

A charge will be made to you for any vehicles that are returned late or damaged. If vehicles are returned past the date and specified time, without prior written approval from TG Commercials, hirer’s render themselves liable to overtime charges of £50.00 an hour.

 The insurance does not include the following & all costs are the responsibility of the hirer.

  • Any deliberate or wilful act
  • Putting incorrect fuel in the vehicle – our campervans run on diesel
  • Windscreen/window damage
  • Locking keys in vehicle
  • If the hirer leaves the vehicle unlocked or fails to ensure keys are secure
  • Internal damage or breakage
  • Tyre damage or punctures
  • Any damaged caused by animals
  • Damage caused by cooking

Personnel effects


Additional driver’s £7.50 per person per day – maximum 3 (30-70 years of age, clean driving licence, proof of ID).  Details of additional drivers required in advance with no additional drivers being added on day of collection.

European cover £27.50 per day, See booking form for optional extras for the van.


The licence must be unendorsed (speeding & parking offences may be accepted but must be declared). All drivers must be present and produce photo card license plus DVLA Licence Summary before hire can commence. If both parts cannot be produced then the vehicle will not be hired out. 

  1. Age limits: 30 to 70 years (in exceptional circumstances this may be negotiable).
  2. Driver must have held a full valid UK licence for manual transmission for more than three years. Details of additional drivers required in advance.
  3. Drivers are personally liable for all legal penalties (e.g: speeding, parking fine etc, which are incurred during the period of hire. All such fines/penalties will be passed onto the hirer and are in no way the responsibility of TG Commercials.
  4. The hirer and any additional driver must provide 2 separate forms of identification, one of which must be a recent utility bill plus a form of photo identity e.g. passport if the driver does not hold a photo driving licence. TG Commercials reserve the right to take and hold copies of these documents.  If additional proof of address or photo identity is not produced then the campervan will not be released and the full cost of hire will be forfeited.
  5. Drivers must not have been at any time convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be accepted by insurers but must be declared. “Spent” Convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.
  6. Drivers who meet the any of the following criteria cannot be insured:
  7. Persons who have any mental or physical defect or infirmity or suffers fits, diabetes or any heart complaint.
  8. Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their motor insurance cancelled by any Motor Insurer.
  9. Persons engaged wholly or partly in professional entertainment or professional sports persons.
  10. Jockeys and persons connected with racing of any sort.
  11. Undergraduates and/or students under 30 years of age.
  12. Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
  13. Foreign service personnel other than persons born in the United Kingdom.

 The occupation of the hirer plus any additional drivers MUST BE DECLARED AT THE TIME OF HIRE

The campervan will be available for collection from 10am on the day of commencement of hire.  Please allow at least an hour for collection to enable us to complete all necessary paperwork and to demonstrate how to use all the features of the campervan.  The campervan must be returned by 11am at the latest on the final day of hire or by prior arrangement.  Alternative times for collection and return may possibly be available on request.


Availability is on a request and confirmation basis at the time of your reservation. A reservation is only binding once the booking is confirmed by TG commercials by email. A non refundable deposit of £250.00 of the hire fee is payable to secure your booking. On receipt of your deposit a final invoice will be issued which is payable in full 6 weeks prior to the commencement date of hire. Payment is taken via a bank transfer or personal debit card.  The £750 insurance excess/damage deposit is payable on the day of collection. If payment is not made in full the campervan will not be released and there will be no refund of deposit.

 Vehicles will not be released without full payment being completed.

Cancellation Charges:

A cancellation charge of the full deposit will be made if the booking is cancelled with more than 4 weeks notice.  Less than 4 weeks notice then the full hire charge will remain payable.

Personal Travel Insurance:

It is the hirer’s responsibility to provide their own insurance to cover personal items and belongings and personal injury in the event of an accident.


TG Commercials operate a strictly enforced NO SMOKING policy in all vehicles. A penalty of £750.00 will be incurred if smoking has taken place in the vehicle.


NO PETS ALLOWED. A penalty of £750 will be incurred it a pet or any animal has been in the vehicle.


In the unusual the event of the van breaking down and being un-driveable, please contact us immediately on the telephone numbers provided and displayed in the User Manual (office hours and out of hours emergency mobile number) and we will advise you with regard to contacting Volkswagen Assistance, who will either fix the vehicle or take you back to your base and then recovery back to us at the end of your hire period.  The contact numbers for Volkswagen Assistance are clearly shown within the User Manual and will be pointed out to you on handover.

We will do all we can to help you get back on the road as soon as possible. In the case of you being without the van you will be refunded on a pro-rata basis.

Delivery and Return of the Vehicle:

The Hirer acknowledges having received the Vehicle in a clean condition, in sound working order and with a full diesel fuel tank and 1 full gas bottle. The Hirer will return the vehicle in a clean condition with a full diesel fuel tank, on the return date and time set out under the heading “Return date and time” on the Booking Confirmation Form. The Hirer acknowledges that TG Commercials will not refund any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned before the completion of the hire period. If the Hirer ceases to have the use of the Vehicle prior to the return date for any reason e.g. accident or theft, we may refund on a pro-rata basis for the missing days.

Rental and Other Charges:

The Hirer will pay TG Commercials Hire the following:

All rental charges, a cleaning fee of £200.00 if the Vehicle is not returned with the interior in a clean condition and the cost of any damage to the Vehicle or the property of any third party, subject to the insurance cover. All government fees and duties etc; all parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; any associated administration costs incurred in relation to the Vehicle during the Rental Period; any other fees or charges payable by the Hirer pursuant to this Agreement. This includes any costs incurred by TG Commercials as a result of any breach by the Hirer of the terms of this Agreement. There will be a daily rental rate of £100 per day for the period the Vehicle is off fleet for accident repairs. The cost of recovering a Vehicle that has become bogged.  Fuel surcharge of £1.50 per litre plus £25 should the vehicle be returned without a full diesel fuel tank.

Road Restrictions:

All Vehicles may only be driven on sealed / bitumen roads / camp sites. TG Commercials reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

Use of the Vehicle:

The Vehicle is not to be:- driven otherwise than in a cautious, prudent and normal manner; used in a manner which could cause damage; driven in a prohibited area or in an area other than the areas indicated to me by TG Commercials Hire; driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law; left with the ignition key in the vehicle while it is unoccupied; driven by persons under the age of 25 years or who are not authorised by law to drive the Vehicle or named in the agreement; damaged by submersion in water; put into contact with salt water; used for any illegal purpose for any race, rally or contest; used to tow any vehicle (including caravan) or trailer; used to carry passengers or property for hire or reward; used to carry more than 3 passengers plus the driver; used to carry volatile liquids, gases (other than the 2 butane gas cylinders provided), explosives or other corrosive or inflammable material; or otherwise used in breach of the Hirers obligations under this Agreement.

Alterations to the Vehicle:

The Hirer shall not make any alterations or additions to the Vehicle without the prior written consent of TG Commercials. When the Vehicle is left unattended, the steering lock must always be applied and valuables concealed.


The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks on oil and water levels, and tyres and batteries. TG Commercials will reimburse the Hirer for expenditure up to £50.00 reasonably incurred in rectifying any mechanical failure to the engine of the Vehicle, provided that the Hirer produces relevant receipts at the end of the hire period and has received the prior consent of TG Commercials, and that the damage is not due to any fault or breach of this agreement by the Hirer.

Responsibility if an accident occurs:

In the event of any accident, loss or damage arising out of the use of the vehicle, the Hirer will notify TG Commercials within 12hrs of the of the event happening, obtain the names and addresses of third parties and any witnesses along with as many photographs as possible, and report the event to the nearest police station. The Hirer undertakes to assist TG Commercials in handling any claim arising from any event, including providing all relevant information and photographic evidence and attending Court to give evidence.

Terminating the Agreement:

The Hirer acknowledges that TG Commercials may terminate this Agreement and repossess the Vehicle at any time, without notification to the Hirer, and that the Hirer will pay the reasonable costs of repossessing the Vehicle, including towing charges if the Hirer is in breach of any term of this Agreement, has obtained the Vehicle through fraud or misrepresentation, the Vehicle appears to be abandoned, the Vehicle is not returned on the agreed return date or TG Commercials reasonably believes that the Vehicle will not be returned on the agreed return date, TG Commercials considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. In the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Security Deposit.

Change of Vehicle:

TG Commercials reserves the right, at its absolute discretion, to substitute a comparable or similar Vehicle for the Vehicle hired.

Release and indemnity of TG Commercials:

Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the Hirer releases TG Commercials, its employees and agents, from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of this Agreement, including but not limited to any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose, any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any TG Commercials premises or recovered or handled by TG Commercials. Subject to any insurance arrangements agreed with TG Commercials, the Hirer hereby indemnify and shall keep indemnified TG commercials, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

Privacy Policy:

We will not store any of your financial details, i.e. credit or debit card details.

Title to Vehicle:

The Hirer acknowledges that TG Commercials retains title to the Vehicle and that the Hirer possess the goods as a mere bailee only and do not have any right to pledge TG Commercials credit in connection with the Vehicle and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

Please note:

Any changes to this agreement must be in writing and must be signed on behalf of TG Commercials and by the Hirer.

This agreement shall be governed by English Law.

This agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. TG Commercials reserves the right to add or amend any rental charges without prior notice.